These Terms of Purchase are part of the Seller's obligation in accordance with the provisions of the Consumer Protection Act, and serve to inform the Buyer in a clear and understandable way about a number of circumstances relevant for the conclusion, execution, and termination of the contract, before entering into a distance contract, all in accordance with the legal regulations.
The term Seller refers to the company Holographik Workshop d.o.o., Franje Petračića 3, 10000 Zagreb, PIN (OIB): 54549545804, T: +385 (0) 91 7279 810, E: firstname.lastname@example.org, W: https://hwstudio.co/.
The term Buyer also refers to: a classic consumer (a person who, outside of any activity, orders and pays for any product through the services of the web shop present on the Seller's website), and also to buyers that are legal entities, craftsmen and individual traders and persons who perform business activities. However, they are protected by the provisions of the Consumer Protection Act only if they buy products unrelated to their business activities.
By selling through the website https://hwstudio.co/, the Seller performs on their own behalf.
The Terms of Purchase form part of the contract concluded at a distance together with the specifications and price of the purchased product/s, and before confirming the purchase order of a particular product, the Buyer will be asked to accept/declare that they are familiar/agree with them, while after confirming the order (concluding the contract), they will be delivered to the Buyer as the content of an e-mail message confirming that the contract has been concluded. The seller reserves the right to change the terms and conditions at any time, provided that these changes come into force after publication on this website.
When the Buyer confirms and executes an order the contract is concluded and the Seller will immediately inform them via e-mail that the contract has been concluded.
For a validly concluded contract, it is necessary that the Buyer is a person who has complete legal capacity.
The buyer is responsible for the completeness and truthfulness of the entered data when registering.
The terms of purchase are divided into categories/information below.
2. The Main Features of Goods
The main features of the goods: the products are presented with descriptions and photos.
The photos of the products are illustrative in nature, and do not always have to correspond in all details to the products that are the subject of the order. The Seller especially points out that the visual identity of the product shown in the photo does not have to correspond to the appearance of the product in reality, especially considering the monitor settings on the Buyer's computer, differences in color perception as the Buyer sees them on the screen, etc.
In the event of the above discrepancy between the product shown in the photo and the product supplied, it is not a defect of the product. Product data (product description, price, etc.) displayed on the website https://hwstudio.co/ are subject to bugs, irregularities in the operation of the application, other technical irregularities, typographical errors, etc. In case of obvious errors or malfunctions regarding the data on the products displayed on the https://hwstudio.co/ the Seller reserves the right to unilaterally terminate the contract.
The subject of the order can only be products for which the order indicates that they are available.
If the Buyer submits their own material (pictures, texts, etc.), they are obliged to deliver the same at their own expense and at their own risk to the Seller at the address Franje Petračića 3, 10000 Zagreb or via the e-mail address email@example.com, in that case the Seller acquires all the necessary rights to use the submitted material, all in order to fulfil their obligations and deliver the ordered product to the Buyer.
3. Product Price
The prices displayed on the https://hwstudio.co/ website are indicated in euros and include VAT. The prices of the products do not include shipping costs which is why they are paid separately.
4. Shipping Costs
The shipping costs are communicated when ordering a single product or as a total delivery cost in case of ordering more products.
In the case of an inability to orderly deliver to the Buyer's address, which was indicated by the Buyer, the Buyer bears the costs of re-delivery to the same or another address, depending on what information the Buyer will provide to the Seller when checking the delivery of the order.
5. Costs of Using Means of Remote Communication
The seller does not have any additional costs for means of remote communication.
6. Terms & Conditions of Payment, Terms of Delivery of Goods, Delivery Time of Goods
Products are ordered by selecting, using the menu and filling out an electronic form. The Buyer can order and purchase products as a registered or unregistered user. Products are considered ordered after the customer goes through the entire order process.
Payment of ordered products can be done with a bank card.
In the case of payment by credit card, general payment or e-banking, the payment must be made no later than the deadline indicated in the e-mail message confirming that the contract has been concluded.
If the Buyer does not receive a notification that the contract has been concluded after the order process is completed, it is suggested to check:
Is the message in a junk/spam folder
Is the mailbox full?
In the event that the payment is not made within the specified period, the Seller will act upon a subsequent payment made outside the deadline by delivering the purchased products, and if they are unable to make the delivery for justified reasons, the Seller will unilaterally terminate the contract and refund the paid funds.
If the payment is duly made and visible on the Seller's account, the Seller will proceed to deliver the ordered products.
Ordered products are delivered via a courier: UPS. Delivery will follow within 3 to 10 working days of visible payment on the Seller's account. If the inability to deliver a selected product appears due to the fact that the product is no longer in stock, the Seller is obliged to immediately notify the Buyer, and the Buyer has the right to terminate the contract and ask for a refund or agree to a later delivery deadline. We will try to deliver all ordered items in one package. If this is not possible due to stock conditions, we reserve the right to deliver in several shipments.
Delivery deadlines do not include:
- the day of the receipt of the order/request
- delays due to an incorrect or incomplete address from the Buyer
- delays due to force majeure or other reasons for which the Seller is not at fault
- non-working days if they represent the beginning or end of the deadline
7. Unilateral Termination of the Contract
Only the Buyer who has concluded the distance contract in the manner described above has the right, without giving reasons for this, to unilaterally terminate the contract within 14 days. The 14-day period begins to run from the date when the Buyer or a third party designated by the Buyer, who is not the carrier/courier, is handed over the goods which are the subject of the contract. If, in one order, the Buyer ordered several pieces of goods that need to be delivered separately, or if they are goods delivered in several pieces or more shipments, the deadline begins to run from the day when the last piece or last shipment of goods is handed over.
If the Seller does not notify the Buyer of this right, the Buyer's right to unilateral termination of the contract ceases within 12 months from the expiration of the termination period (the 12-month period begins to run after the expiration of the 14-day period provided for regular termination in the event of proper notification). If the notice of the right to unilateral termination is delivered within 12 months, the right to unilateral termination ceases after a period of 14 days from the date on which the Buyer receives the notice.
Before the expiration of the deadline for unilateral termination, the Buyer is obliged to inform the Seller of his decision to terminate the contract through the unilateral termination form available here and which can be electronically filled out and sent to the e-mail address: firstname.lastname@example.org. The Buyer can also send the form physically, by mail to the address Holographik Workshop d.o.o., Franje Petračića 3, 10000 Zagreb. A confirmation of receipt of the notice of unilateral termination of the contract will be delivered to you, without delay, by e-mail.
It is also possible to inform the Seller via the online form for unilateral termination of the contract, which is available here. After filling out and submitting the form, you will receive a confirmation of receipt for the application by e-mail to the e-mail address you provided when filling out the online form for unilateral termination of the contract.
8. Form for Unilateral Termination of the Contract
If you unilaterally terminate this Agreement, we will refund the money we received from you, not including shipping costs, without delay, no later than 14 days from the date on which we received your decision to unilaterally terminate the contract. You bear the costs of returning the goods yourself. Refunds will be made to the customer's account. We can only refund the goods after the goods have been returned to us or after you have provided us with proof that you have sent the goods back to us. You are obliged to return the goods to us immediately, and no later than 14 days from the date when you sent us your decision to unilaterally terminate the contract. Return the goods personally to our business premises Franje Petračića 3, 10000 Zagreb or send them to us by postal service in a demonstrable way to the address Franje Petračića 3, 10000 Zagreb. It is considered that you have fulfilled your obligation on time if, before the expiration of the aforementioned deadline, you send, in a provable way, or hand over the goods personally to us in our business, or to a person authorized by us to receive the goods. You are responsible for any impairment of the goods resulting from the handling of the goods, other than that which is necessary to determine the nature, characteristics and functionality of the goods. If the product is returned with defects, with major damage or without parts and documentation, and if they are not delivered within a subsequent period of 8 days, it is considered that the Buyer has not fulfilled their obligation to return the goods and the Seller is not obliged to make a refund of the paid funds.
The Buyer is not entitled to a unilateral termination of the contract if:
- the service contract was fully fulfilled by the Seller, and the fulfillment began with the explicit prior consent of the Buyer, and with their confirmation that they are aware of the fact that they will lose the right to unilaterally terminate the contract from this section if the service is fully fulfilled;
- the subject of the contract is goods or services the price of which is dependent on changes in the financial market that are beyond the influence of the Seller, and which may occur during the Buyer's right to unilaterally terminate the contract;
- the subject of the contract is goods that are made to specification for the Buyer or which are clearly adapted to the Buyer;
- the subject of the contract is easily perishable goods or goods that expire quickly;
- the subject of the contract is sealed goods which, for health or hygiene reasons, are not suitable for return, if they have been unsealed after delivery;
- the subject of the contract is goods which, by reason of their nature after service, are inseparably mixed with other things;
- the subject of the contract is the supply of alcoholic beverages the price of which is agreed to at the time of the conclusion of the contract, and service may occur only after 30 days, if the price is dependent on changes in the market beyond the trader's influence;
- the Buyer specifically requested a visit from the Seller to perform emergency repairs or maintenance work, provided that if, during such a visit, in addition to those services that the Buyer has expressly requested, the Seller provides some other services, or delivers some other goods other than those necessary for the performance of emergency repairs or maintenance work, the Seller has the right to unilaterally terminate the contract in connection with these additional services or goods;
- the subject of the contract is the supply of sealed audio recordings or video recordings, or computer programs, which have been unsealed after delivery;
- the subject of the contract is the supply of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications;
- the contract is concluded at a public auction;
- the subject of the contract is the provision of accommodation services not intended for housing, the provision of the delivery of goods, a vehicle rental service, a food and beverage delivery service or leisure-related services, if it is agreed that the service be provided on a certain date or within a certain period;
- the subject of the contract is the supply of digital content that has not been delivered on a physical medium if the contract began with the explicit prior consent of the Buyer and with their confirmation that they are aware of the fact that they will thereby lose the right to unilaterally terminate the contract;
9. Liability for Material Defects/Complaints
The Seller is responsible for material defects of the things they sell on their site in accordance with the positive regulations of the Republic of Croatia, especially the Civil Obligations Act.
Ordered products are packaged in such a way that the usual handling in transport / delivery does not damage them.
In the event that the shipment is damaged in transport, such damage is visible when picking up the shipment, in this case we suggest that the Buyer does not accept the shipment. We kindly ask customers to contact us so that we can check the status of a shipment as soon as possible and send a new one.
In case of a visible defect of a product when picking up a shipment, the Buyer is not obliged to take over the delivered product, may refuse its receipt, and does not bear the costs of delivery for such a product. It is considered that the products that were duly received by the Buyer did not have a visible defect. When receiving the goods, ensuring the correctness of the order is done by the Buyer, and the Buyer is obliged to compare the received items with the invoice, if something is missing, they are obliged to send a written complaint to the e-mail email@example.com with the indication "complaint" within 7 days, subsequent complaints will not be accepted.
The Seller will consider the complaint valid if the inspection of the product determines that it meets the conditions for a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act. In this case, within 15 days of receiving a valid complaint, they will replace the product or return the entire amount paid. If, on the other hand, they find that the complaint is not valid, that is if the complaint is rejected, they will inform the Buyer about it.
10. Contract Duration
The contract concluded by the Buyer with the Seller is a one-time contract on the sale of products at a distance that is finalized by the delivery of the goods and the payment made by the Buyer, in case it is not terminated. These Terms of Purchase are an integral part of the contract.
11. Conversion Statement
To customers from abroad, all payments will be made in the currency of Croatia.
When charging a credit card, the same amount is converted into your local currency at the exchange rate of credit card companies. As a result of this conversion there is a possibility of a slight difference from the original price stated on our website.
12. Card Acceptance
The cards you can use to make payments are: (Visa, Mastercard® and Maestro®).
13. Security of Online Payments
While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet. The CorvusPay system ensures complete privacy of your credit card data and personal data from the moment you type them into the CorvusPay payment form. The data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe. The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by the FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance with the PCI DSS Level 1 standard - the highest security standard of the payment card industry. Payments made by cards enrolled in the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password. All information collected by Corvus Pay is considered a secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and its privacy is guaranteed by state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.
14. Card Security Programs
All types of cards that this point of sale accepts have their own ways of protecting points of sale and card users. This point of sale supports the following security programs: Visa Secure and MasterCard® Identity Check™.